Effective date: 23 October 2026
Published at: https://orestia.ai/terms
These terms are an agreement between NORIA GROUP Ε.Ε. (71 Grammou Street, 151 24 Marousi, Greece, ΓΕΜΗ 186546103000, VAT EL802974340; "Noria", "we") and the business that signs up for Orestia, by accepting these terms or signing an order form with us ("Customer", "you").
1. Who Orestia is for
1.1 Orestia is a system and an AI coordinator for professional event and wedding planners. It is offered only to businesses and professionals, not to consumers.
1.2 The person who accepts these terms confirms that they are authorised to bind the Customer.
1.3 We keep developing Orestia. Features may change, appear or be withdrawn, and the Service may be interrupted, for example for maintenance.
1.4 You confirm that you use Orestia for your trade, business or profession, and not as a consumer.
2. Definitions
- Service: Orestia on the web, in the mobile app, and its interfaces.
- Users: the people the Customer allows to use its workspace.
- Event data: the content that reaches Orestia from the channels you choose to connect, the files you upload, and what the AI coordinator prepares from them.
- AI outputs: facts, proposals, drafts, summaries, translations and comparisons prepared by the AI coordinator.
- Connected services: the services behind the channels you choose to connect: Gmail, Google Drive and Sheets, Outlook, WhatsApp, Instagram, Telegram, Quo and Dropbox. A calendar service you choose can subscribe to your private schedule feed.
3. Plans and order forms
3.1 Plan and fees. Your plan, its fees and the billing period are set in your order form.
3.2 Order form. An order form is the document we agree with you that names your plan, its fees, the number of Users and the start date. Each order form forms part of these terms.
3.3 Feedback. If you give us feedback on Orestia, we may use it to improve Orestia without obligation to you. We will not name you publicly as a customer without your written permission.
3.4 Service levels. Unless an order form states service levels, we do not commit to availability, support response times or service credits.
4. Accounts
4.1 You are responsible for your Users and for keeping sign-in details secure. Tell us at once at hello@orestia.ai if you suspect unauthorised access.
4.2 Users must be at least 18 years old and act for the Customer's business.
5. Connected services
5.1 Orestia only receives data from the channels you choose to connect. You can disconnect any of them at any time.
5.2 By connecting a service you authorise us to access it on your behalf, within the permissions shown when you connect.
5.3 You remain bound by the terms of each connected service, including Meta's terms for the WhatsApp Business Platform and its Business Messaging Policy, and the terms of Google and Microsoft. Fees that those providers charge you, such as Meta's charges for messages sent through its platform, are between you and them.
5.4 We are not responsible for connected services, for changes their providers make, or for their availability.
5.5 The Privacy Policy, section 4, describes each channel's access, permissions, retention and disconnect controls, including open platform checks. Gmail and Outlook do not write to your mailbox. Drive only reads your selected files, although drive.file allows file changes. Quo uses a workspace-wide owner/admin key, with Orestia's reads limited to the numbers you select. Dropbox is a snapshot import without an ongoing connection. None of these connectors changes your files or approves facts for you.
5.6 Telegram requires your explicit AI consent before the one-time bot link, followed by your chat selection in Chat Automation. You can withdraw processing consent by disconnecting Telegram. Its two fixed private setup notices to you are connection notices, not messages to clients or vendors.
5.7 Your private calendar link contains only the approved schedule items and display fields you explicitly choose, never amounts or contact details. Anyone with the link can read that projection. Revoke or replace it to stop future access; remove downloaded copies in your calendar app. This feed does not read your calendar, send invitations or guarantee a refresh time.
6. The AI coordinator and AI outputs
6.1 AI outputs are proposals. The AI coordinator prepares them; you decide. Every proposal shows the receipt it came from (the message or file), so that you can check it.
6.2 You approve. You are responsible for reviewing AI outputs before you rely on them, and for what you approve.
6.3 AI outputs can be wrong. They may be incomplete or inaccurate, misread a message, or attribute a fact to the wrong event. They are not legal, financial or other professional advice.
6.4 Money. No amount is added to a budget, schedule of payments or ledger total until you approve it.
6.5 AI-generated content. Drafts, summaries, translations and other content prepared by the AI coordinator are generated by AI. When you send or publish them, you are responsible for any disclosure that the law, the rules of the receiving platform or your agreements with your clients require.
7. Nothing is sent without your approval
7.1 Every outbound message is a draft for your approval. Orestia does not send planner messages through the connected channels.
7.2 You send approved drafts yourself from your own app. Orestia does not create drafts inside Gmail or Outlook. Copying a draft, opening an app or receiving a phone-sent echo does not mark the draft as sent; you confirm that yourself.
7.3 Orestia does not hold conversations with your clients, vendors or guests on its own, on your number or on any other.
8. Acceptable use
You must not, and must not allow anyone to:
8.1 connect or automate any messaging service except through its official interfaces. In particular, no WhatsApp Web scraping, unofficial WhatsApp libraries (such as Baileys), QR-session tools or similar automation, with Orestia or alongside it;
8.2 send spam, or messages without the legal basis or consent that the law or the connected service requires, for example under the EU ePrivacy rules, the UK PECR, CAN-SPAM in the United States, CASL in Canada or the Spam Act 2003 in Australia;
8.3 upload or process content that is unlawful, or that you have no right to process, including personal data without a legal basis;
8.4 record calls or process voice recordings without the consent the law requires;
8.5 try to bypass approvals, limits or security controls, or access another customer's data;
8.6 copy, scrape or extract Orestia's data, or use Orestia to build a competing product or a training dataset;
8.7 reverse engineer the Service, except where the law allows it; or
8.8 use Orestia for decisions with legal or similarly significant effects on people.
Reporting unlawful content. Anyone can report content they believe is unlawful at legal@orestia.ai. Please include the reasons, where the content is (for example the event or the link), your name and email address, and a statement that you believe the report is accurate and complete. We confirm that we received the report, review it promptly, carefully and objectively, and tell the person who reported it what we decided and how to contest the decision. If we remove content or restrict access because of a report or of this section, we tell the Customer why and how to contest the decision.
We may suspend access that breaches this section, as set out in section 15.
9. Your data and personal data
9.1 You own your event data. You give us the right to process it only to provide, secure and support the Service for you.
9.2 For personal data in event data, you are the controller and we are your processor. Our Data Processing Agreement applies and forms part of these terms.
9.3 You are responsible for having a legal basis for the personal data you bring into Orestia, including special category data such as guests' dietary, health or accessibility notes, and for informing the people concerned.
9.4 We do not use your event data to train AI models, and we do not sell it.
9.5 Our Privacy Policy explains how we process account and billing data as controller.
9.6 Other privacy laws. Where the UK GDPR, the California Consumer Privacy Act or another US state privacy law, Canada's PIPEDA, Québec's private-sector privacy law or Australia's Privacy Act 1988 applies to personal data in your event data, the DPA's Supplementary terms S8 to S11 also apply.
10. Fees, billing and cancellation
10.1 Prices are shown in euros (EUR) and exclude VAT unless stated otherwise. For business customers in other EU countries with a valid VAT number, VAT is reverse charged. Customers outside the EU pay any VAT, GST or sales tax due in their own country that we do not charge ourselves.
10.2 Payment is processed by Stripe. We do not store card numbers.
10.3 Trials and promotions: there are no free trials or promotions unless an order form states one.
10.4 Renewal and cancellation: subscriptions renew monthly until cancelled; you can cancel at any time by writing to hello@orestia.ai, and cancellation takes effect at the end of the current month.
10.5 Refunds: no refunds for partial periods.
10.6 Late payment: we may suspend paid features after 14 days' notice.
11. Our intellectual property
Orestia, its software, design and the Orestia name belong to NORIA GROUP Ε.Ε. or its licensors. We give you a non-exclusive, non-transferable right to use the Service under these terms while they are in force.
12. Confidentiality
Each party keeps the other's confidential information confidential and uses it only for this agreement, for its duration and for 3 years after. This does not cover information that is public, already known, independently developed, or that must be disclosed by law.
13. Disclaimers
13.1 The Service is provided "as is" and "as available".
13.2 To the extent the law allows, we give no warranty that the Service or AI outputs will be accurate, complete, uninterrupted or fit for a particular purpose.
13.3 Nothing in these terms limits a warranty or right that the law does not allow to be limited.
13.4 Australian Consumer Law. If the Australian Consumer Law treats you as a consumer, the consumer guarantees it gives you apply and these terms do not exclude them. Where that law allows, our liability for failing to meet a guarantee about services is limited to supplying the services again or paying the cost of having them supplied again.
14. Liability
14.1 Cap. To the extent the law allows, each party's total liability under these terms is limited to the fees paid in the 12 months before the claim.
14.2 Excluded losses. To the extent the law allows, neither party is liable for loss of profit, revenue, business or goodwill, or for indirect or consequential loss.
14.3 Not limited. Sections 14.1 and 14.2 do not limit liability for intent or gross negligence, for death or personal injury, or any other liability that cannot be limited under applicable law.
14.4 Data protection. Liability between the parties for data protection is governed by Article 82 GDPR and the DPA. The cap in 14.1 also applies to it.
14.5 Your approvals. We are not liable for the consequences of messages, amounts or changes that you approved, except to the extent they were caused by our breach of these terms.
15. Term, suspension and termination
15.1 These terms apply from acceptance until terminated.
15.2 Either party may end the agreement for convenience with 30 days' written notice.
15.3 Either party may end it at once by written notice if the other materially breaches it and does not fix the breach within 30 days.
15.4 We may suspend access immediately where necessary to prevent harm, a security risk, or a breach of section 8, and will tell you why.
15.5 Your data at the end. You can export your event data at any time as Excel or CSV files. After termination we delete event data within 30 days, unless you ask us to return it first, section 15.6 applies, or the law requires us to keep it, as set out in the DPA.
15.6 Switching and erasure (EU Data Act). You can ask us, with up to two months' notice, to move your exportable data to another provider or to your own systems, or to erase it. During a transition of up to 30 days the Service keeps running, we help you, keep the data secure and tell you of any known risk to continuity. You then have at least 30 days to retrieve your data, after which we erase it. Exportable data are your event data, the sources and receipts you imported and your settings. We charge nothing for switching.
16. Changes to these terms
We may change these terms. We will tell you about significant changes at least 30 days before they apply. If you do not agree, you can end the agreement before the change takes effect.
17. Governing law and courts
17.1 These terms are governed by Greek law.
17.2 The courts of the company's registered seat, Greece, have exclusive jurisdiction.
17.3 The same law and courts apply to customers outside the EU, including in the US, the UK, Canada and Australia.
17.4 This section does not take away rights that the law of your country does not allow a contract to exclude.
18. General
18.1 Entire agreement: these terms, the DPA and any order form are the whole agreement. If they conflict, the DPA prevails on personal data, then the order form, then these terms.
18.2 Assignment: you may not assign this agreement without our consent. We may assign it to a successor of our business with notice.
18.3 Force majeure: neither party is liable for delays caused by events beyond its reasonable control.
18.4 Notices: to us at legal@orestia.ai; to you at the account owner's email.
18.5 Language: these terms are written in English. If translated, the English version prevails.
18.6 Severability and waiver: if a provision is invalid, the rest remains in force. Not enforcing a right is not a waiver.
18.7 Where our infrastructure is: our Sub-processors page states the jurisdiction of the infrastructure that runs Orestia and our measures against unlawful access by governments outside the EU.
19. Contact
hello@orestia.ai · +30 21 0014 0120 · NORIA GROUP Ε.Ε., 71 Grammou Street, 151 24 Marousi, Greece